Real Fitness Signature gym is an exclusive members only social and recreation club. It is located in the 5 Star Sedona Hotel in Yangon and is one of four fitness clubs in the city that are under the same management. This was the second customer service programme that we had run for the group, the first being at their Mindhama gym facility.
We helped the team of staff to develop their understanding of Premium service, improved their communication skills and developed simple strategies for dealing wth complaints. The training was active and enjoyable and included a number of team development elements, as the team were new and relationship building was important. All staff were involved including changing room attendants, receptionists, sales staff and personal trainers.
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